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If you are having an urgent health matter outside of our Urgent Care hours please call 911

Compliments & Complaints

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Share your feedback with us! How can we improve your care? Or would you like to recognize one of our providers or support staff for their service?

Your thoughts are important to us. It’s critical for you to partner with Jordan when it comes to your health plan and care. So, tell us about your experience and provide your contact information in the section below.

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If your concerns remain unresolved after working closely with our Patient Relations staff, you may consider the option below:

Contact the Joint Commission online, or by mail to:

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

You can also share your information with us by contacting:
Director of Patient Experience
214c Lake Avenue
Rochester, New York 14608

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